/
Mediasite Known Issues

Mediasite Known Issues

21/02/2023
A list of known issues that may impact some Mediasite users

As at Sep 8, 2021 

 

When viewing Mediasite recordings using the Chrome Browser, the following error message maybe encountered:

"Media Error, There was a media decoding error"

 

Fix:

  • Open Chrome Browser

  • Click on the settings icon located in the top right of the Chrome browser window

  • Select Settings

  • Select Advanced 

  • Select System

  • Under the System heading, disable Use hardware acceleration when available

  • Select Relaunch

  • Chrome will restart