Technology Information For CHSC Staff @ CHEC

CHSC Staff at Coffs Harbour Education Campus (CHEC) has access to two Technology Service Desks, CHEC and DoE. Which Service Desk? If you aren't sure which Service Desk to contact please contact, the CHEC Service Desk first, we'll provide as much support as we can however some systems only DoE can assist with. If you've contacted either Service Desk, you'll receive an automated email with a ticket number for future contact about this particular issue. TS-xxxxx is for the CHEC Service Desk CHEC Technology Service Desk Face To Face, Phone & Email Support Contact Information & Hours AV Support (not desktop video conferencing) CHEC Labs - Accounts, Printing, Software & Hardware Hardware Support W, S or P Drive Access Network Support (including WiFi) Print/Scan/Copy - Account, Printer Queue Setup/Maintenance, MFD Issues Phones - Deskphone (Yealink) Software Support - troubleshooting error message (except DoE Corporate Systems)  DoE Technology Service Desk (State-Wide) DoE Login Email Corporate Apps Contact DoE Technology Services (EDConnect) on 1300 32 32 32 (choose option 5 for IT)/1800 338 483 or EDConnect Portal Specific School Help The Head Teacher for TAS (Chris Webb) also provides support for the following: Sentral ClickView Stile One Drive/Sharepoint Access Allocation of CHSC Technology Assets

There are two main computer accounts you require to be able to login (they have SEPARATE usernames/passwords): DoE Account Email, WiFi and all DoE websites/systems e.g. john.smithville1 or john.smithville1@det.nsw.edu.au Stile, Sentral, Staff Portal Create automatically once HR has processed your employment contract Contact DoE Technology Services (EDConnect) on 1300 32 32 32 (choose option 5 for IT)/1800 338 483 or EDConnect Portal CHEC Staff Account First login to campus computers The account that provides access to the CHEC Print/Copy/Scan facilities and servers BYOD WiFi - 2nd login, opening a browser, then logging onto http://detnsw.net  Created on request from the Vice Principal, Executive Admin Officer or TAS Head Teacher Contact CHEC Service Desk There is also an additional account that is completely separate and is for the CHEC Facilities System to lodge maintenance requests, login with your staff email address and password.

The Coffs Harbour Education Campus has a range of AV setups in rooms, from projectors, IWB to video conferencing. It's highly recommended that you check the room facilities before teaching/presenting. For some Av Hints at CHEC AV Support Some rooms have a phone to call the Service Desk for AV support, if not please contact the CHEC Service Desk If you have an event that requires AV support you can book at the same time you book the room(s) via CHEC Room Bookings; CHEC Facilities System, chec.roombook@tafensw.edu.au or 0266593093.

To access the print/copy/scan facilities, you'll need an account (CHSC Staff Account) and CHSC Staff ID card. See How To Access Print/Copy/Scan Facilities @ CHEC From a CHSC owned asset print to the "SCU Printing X" printer queue. Jobs can be released at any of the 30+ locations on campus and will stay in the queue for 4 hours. More Information

You have access to multiple places to store your files, this is a summary of where you should; What Purpose Accessible One Drive Your files on your office computer (syncs with the Cloud) Anywhere with an Internet connection Sharepoint Your section shared files (Cloud-Based) Anywhere with an Internet connection W Drive - CHEC Staff Shared Work Some sections are CHEC use this to share materials between staff Previously section sharing space (now on Sharepoint) Office computer connected to CHEC network CHEC Lab Computer S Drive (Labs) - CHEC Student Shared Work To store materials for students classes Office computer connected to CHEC network CHEC Lab Computer P Drive Backup location for your files, space ranges from 5GB, 10GB, 20GB Office computer connected to CHEC network CHEC Lab Computer REMINDER:  USB and External Hard Drives are only to be used as a backup location (second copy) or a temporary transfer method.

To connect BYOD to campus-wide WiFi; Connect to Staff & Student Wireless (DETNSW) Your CHSC owned asset will automatically connect to the campus WiFi. For Visiting Public Schools - Connect to Staff & Student Wireless (DETNSW) - VISITING SCHOOLS

Following is some information about the phone system at the Coffs Harbour Education Campus; How can I organise a phone extension? MS Teams Headsets & Handsets (TAFE & CHSC)

To find out where the computers are located, what hours they are available, booking and software installed, please visit Computer Labs

Following is the information concerning Moving Office?

How do I send an email to everyone at the Coffs Harbour Education Campus?

Where & what equipment can I borrow? Please note that Technology Services doesn't have any spare computers. The laptops from the Student Learning Centre are more set up for students; however, they do have Microsoft Office and WiFi. Best to speak to TAS Head Teacher, Chris Webb. A range of equipment from the Student Learning Centre has been purchased specifically for the CHSC staff and students.

As a CHSC staff member, you've been given access to some software to install on your personal computer/device, visit https://doe-nsw.onthehub.com. Includes Microsoft Office and Adobe Creative Cloud

What resources a casual staff member can access is at the discretion of Coffs Harbour Senior College. We advise you to talk to the Vice Principal. For WiFi - see Connect to Staff & Student Wireless (DETNSW) Photocopy - each section does have a casual card see Head Teacher DoE Email/Staff Portal - same as you use at other schools Sentral - see Chris Webb