Password & Username FAQ

At Southern Cross University the majority of systems use the same password. This password is commonly referred to as your SCU Password. Your Username is also common in the majority of systems, however, may be in a different format depending on what service you are logging into. This article will answer some of the frequently asked questions.

SCU will never ask for your username and password, be suspicious of anyone asking for your login details.

A. Your username comes in 3 forms:
Short Username, Email address, and StudentID.

Whilst some systems can accept any of these, others need to use the right one for the system.

Please see the detailed information here.

A. The majority of systems use the same password, though the format of your username sometimes varies.

A. If you aren’t sure what your password is you can use the reset password function.

A. Please follow this guide.

A. The reset portal is used if you forget your password.

The change portal will be used if you know your password, but it's time to change it.

This may be because:

A system says it’s time to change (eg: some systems require a new password every 3 months)
It is good security practice to regularly change your password.
Technology Services may identify a threat and users will be asked to change their password via the reset portal.

SCU will never ask for your username and password, be suspicious of anyone asking for your login details.