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Connection Issues for Town Hall Event

Connection Issues for Town Hall Event

Are you having issues connecting to the Town Hall Event?

 

As an SCU staff member, you will receive (or already have received) an email from Office of the VC with a calendar invite and link.

The link for the event will be in an email from the 'Office of the VC' and will also be included in the Calendar event (if you had accepted the invite). Please check Outlook or OWA: https://email.scu.edu.au

If you cannot find either of these, please check your Deleted Items folder in your SCU email.

You need check your system sounds settings via these steps

You need check your sounds settings in Teams Desktop App that are set to the correct audio device.

Step 1: Click on your profile icon (top right corner), click on Settings

Step 2: Click on Devices

Step 3: Under Audio devices, pick the speaker and microphone you want Teams to use by default

You can try one of the following options:

  1. Try using OWA in another browser eg Edge, Chrome or Firefox. Use http://email.scu.edu.au, locate meeting in your calendar or email with the Town Hall Teams link

  2. If you're using a mobile device try on a computer

  3. Clear Cache - How do I clear my browser cache?

Try using OWA in another browser eg Edge, Chrome or Firefox. The browser maybe holding/saving credentials for a different account.

Use OWA: http://email.scu.edu.au locate meeting in your calendar or email with the Town Hall Teams link

Try confirming the correct speaker is chosen, quite often with Bluetooth speakers and headphones etc, the phone needs to be setup for the correct speaker output.

To ensure the best experience with the least amount of issues, we highly recommended method of connecting to this type of meeting event is via a desktop computer. We've observed varying results via a phone or tablet device.