Offshore Staff Access - Launch And Use Citrix Workspace Applications

Overview

This knowledge base article covers how to access the Student Management System and CRM as an offshore Student Administration SCU staff member. In addition to staff requiring a SCU Non-Standard Account, a new Azure authentication/login method and Citrix Application has been created for offshore SCU staff to ensure data confidentiality and security are kept to the highest standard as possible while still allowing staff to access and use these applications efficiently.

The process for an offshore staff member is as follows;

Request a Non-Standard SCU account for the staff members
1. Note as described in this KB this MUST be completed by a current SCU staff member
Put in a Student Management System/CRM access request
Have the staff member download Citrix Workspace on their machine
Login to Citrix Workspace and select the desired application to open and use

Requesting an SCU Non-Standard Account

Offshore staff members will need an SCU Non-Standard Account to authenticate into the Citrix apps included in this knowledge base article.

To Request an NSA, please following the article How do I arrange a Non-Standard Account (NSA)?

Note: Only an SCU staff member can request an NSA

IMPORTANT: In the Proposed account holder's relationship with SCU?, please select 'Offshore Student Administration staff'.

Additionally tick the 'VPN Access' tick box under access requested

Download and installing the FortiClient VPN

To download, install and use the FortiClient VPN please follow the link below.

https://learn.scu.edu.au/bbcswebdav/xid-12800836_4

Currently the supported Operating Systems for FortiClient include: Windows 7 or higher

Installing the VPN

Step 1a: Check for the FortiClient VPN program is installed on your SCU Laptop - click the Windows key

and typing "FortiClient"

Please NOTE: your SCU laptop may already have Forticlient installed - Laptops <2 years old have the FortiClient VPN installed as a part of the setup before you recieve it)

If the FortiClient VPN is not installed, go to Step 1b.

Step 1b: Click here to download the VPN launcher

The installer will appear for download. Select Save to download if it doesn't happen automatically

Step 3: You may receive this notification window. You need to select More Info and then Run Anyway

Step 4: Select the box Yes I have read and accepted the License agreement'to proceed with the installation.

Step 5: Follow the directions on the screen of the installer, click Next, then Next again, Install and Finish to complete the install.

Using the VPN

This article will show you how to install the FortiNet VPN on your Windows PC.

Currently the supported Operating Systems for FortiClient include: Windows 7 or higher

Step 1a: Check for the FortiClient VPN program is installed on your SCU Laptop - click the Windows key

and typing "FortiClient"

Please NOTE: your SCU laptop may already have Forticlient installed - Laptops <2 years old have the FortiClient VPN installed as a part of the setup before you recieve it)

If the FortiClient VPN is not installed, go to Step 1b.

Step 1b: Click here to download the VPN launcher

The installer will appear for download. Select Save to download if it doesn't happen automatically

Step 3: You may receive this notification window. You need to select More Info and then Run Anyway

Step 4: Select the box Yes I have read and accepted the License agreement'to proceed with the installation.

Step 5: Follow the directions on the screen of the installer, click Next, then Next again, Install and Finish to complete the install.

Requesting Access to CRM

All SCU staff will need to complete an access request form to receive access to the Student Management System and/or CRM.

To Request SM/CRM access, please use the following article, How do I get access to CRM, Student System, AIMS, eAcademic, Sonia, MIS & other limited access systems?

Downloading, installing and using Citrix Workspace

Download the Citrix client

The latest version of the client as of 5/09/2023 is here

https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html

Accept all defaults (do not tick any boxes like single sign on etc that are not already ticked)

When installed you can run citrix workspace by clicking the start button and typing citrix.

When the app loads it may ask for username and password if it does enter your scu account details. Ensure you tick remember my password and your username should be preceded by staff\

If it prompts for a server or URL enter the following:

https://apps.scu.edu.au/Citrix/Apps

Opening the Student Management System and CRM from Citrix Workspace.

Rather than navigating to the SM/CRM through your browser, instead open the Citrix Workspace application on your computer, if you do not have this please refer to 'Download Citrix Workspace above' before moving onto the next step.

Step 1: Click your Windows Start Key >> Start Typing "Citrix Workspace" >> Click on the Icon

Step 2: Citrix Workspace Opens >> Select "Apps" from top Menu >> Click the start on "Email" and "Student One" to add to your Favorites.

Step 3: To Open App, Click on Tile (or down arrow >> Open), (2) Citrix App will start, (3) Enter your SCU Credentials, (4) Click on Student Management

Once opened the Student Management System and CRM system will look the same as all other SCU staff members.