Frequently Asked Questions for wireless @SCU
A. Students: How do I find my SCU username and SCU email address?
More Information: What username do I use where?
You can connect the access point called setup-wireless@SCU and open a web browser to get started.
or follow these instructions to connect directly.
A. Windows 7 and Nokia's Symbian operating system is not compatible with wireless@SCU.
A. Students:
SCU websites and the Staff Intranet
Internet
SCU Email (Note: email via inbuilt smartphone or iPad applications is not available)
Staff:
Student Systems, HR and Finance Systems (via VPN - see below)
SCU websites and the Staff Intranet
Internet
Email
VPN access is provided to allow staff to access corporate applications while physically located off-campus or using wireless@SCU on-campus. Connect via VPN. (Note: You will need to be connected to wireless@SCU first.)
A. Follow are some troubleshooting tips to assist in connecting to the on-campus wireless network. See Wireless Troubleshooting Tips
A. Contact the TS Service Desk
Submit a support request via our Online Request any time and we will reply as promptly as possible.
Gold Coast and Lismore Campuses
Monday to Friday 8:00am - 5:00pm (AEST)
During daylight savings: 8:00am - 6:00pm (AEDT)
Opening Hour Variations e.g. Public Holidays here
T: 02 6620 3698
Free Call: 1800 SC HELP / 1800 72 4357
WebChat: At the bottom right hand side of this page
Coffs Harbour Campus
Monday to Friday 8:00am - 5:00pm
Opening Hour Variations e.g. Public Holidays here
T: 02 6659 3080
E: coffs.servicedesk@scu.edu.au
WebChat: At the bottom right hand side of this page
Specific Information for: CHSC, TAFE
In person at the Technology Service Desk Counter Gold Coast.
Monday to Friday 9:00am - 5:00pm
Level 1, Building C - Library Front Desk
In person at the Technology Service Desk Counter Lismore.
Monday to Friday 9:00am - 5:00pm
Level 1, The Learning Centre
In person at the Technology Services Desk Counter CHEC.
Monday to Friday 9:00am - 3:30pm (CLOSED 12:00-1:00PM)
E.G.19 (under Library stairs)
Includes the Student Learning Centre (SLC) - Equipment Loans
More details about Service Desk - In Person Support