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Call Answering Rules (including Call Groups, Voicemail, Ringtones, Accessibility, and Call Queues)

Call Answering Rules (including Call Groups, Voicemail, Ringtones, Accessibility, and Call Queues)

25/01/2024

Choose how you want to handle your incoming calls and what happens if the call is unanswered.

  • Create a Call group (a Call group is a list of people that can you can configure to have their phones ring simultaneously, or, to ring their phones when your phone is unanswered).

  • Setup and configure Voicemail. (Record a Voicemail message and configure when a call goes to Voicemail. Voicemail can also be configured to work with your MS Outlook Out of Office greetings.)

  • Configure ringtones for normal calls and choose separate ringtones for forwarded and delegated calls so the type of incoming call can be distinguished.

  • Turn on TTY mode.

  • Select your availability to receive calls for a Call queue (assumes you have been configured to log in and out of the queue)

 

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