When To Contact TAFENSW Technology Services
There are certain services that ONLY TAFENSW Technology Services can assist with:
Services
TAFENSW Technology Services will assist with the following;
Computer Labs (TAFE Only) - A.1.12, A.1.16/13, A.1.5, B.G.9, I.G.13 & S.G.6, + 2 x Student Computers (Library Level 1)
Corporate Systems - SAP, TPD, OneEBS etc
Drive Mappings (except M Drive)
Email & Calendar Rights/Permissions
Learning Materials/Connected Classrooms - Google Classroom, Moodle, Microsoft Teams, TDC
Passwords (TAFE Account) including PingID
Printing (Ricoh) - Library Level, 1 N.G.32, G.LG.6, O.1.14 and O.G.14 (Consumables)
Purchasing - Hardware/Software/Mobile Phone/Peripherals
Sharepoint
Softphones (Jabber)
Video Conferencing (outside network in theatres)
VPN (Cisco)
Password Changes
To change password / unlock account for TAFENSW account (login to computer/email/WiFi), you can also try Self Service Change Password on a different device, https://tafehelp.tafensw.edu.au/ > Forgot your password?
Contact Information
Lodge A Ticket Online via: TAFENSW IT Services - Report An Issue
Call: 1300 823 343 (1300 TAFE HELP)
Hours: Monday to Friday 8:00am to 6:00pm
This is the Service Desk that all other TAFE campuses contact.
More Help
There are a range of knowledge based articles that may have the answer you are looking for.
TAFE Students
AGENT ONLY CONTENT
CHEC Library
In the CHEC Library (E1 BLOCK), there is no CHEC TS support (except a network LAN connection) for the following:
2 x TAFE student computers
Ricoh MFD (PaperCut)
These are for TAFE students or staff that visit this campus and need to print. Same setup as any other TAFE campus (requires nothing from CHEC)
This would be same signage at the other TAFE Only Printers.
