Changing the Offline GAL (Global Address List) to the online version

Changing the Offline Global Address List (GAL) to the Online GAL can help find new staff members. 

Step 1: Open the 'People' tab in Outlook

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Step 2: Select the 'Address Book' in the top right corner

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Step 3: Change the 'Offline Global Address List" to the "Global Address List"

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Step 4: Your search results should now find the person you are looking for.